Refund policy
14-Day Returns
You have 14 days from the delivery date to request a return. To be eligible, the item must be unworn, in its original condition and in its original packaging, with proof of purchase.
How to start a return
Email support@buyiced.com with your order number and the reason for the return. We review requests within 1–2 business days. If the return is approved, we will send you the return address and instructions by email. Items sent back without an approved return request will not be accepted.
Return shipping
For returns due to change of mind or wrong size ordered, you are responsible for return shipping. Use a tracked shipping method; we cannot be responsible for returns lost in transit.
Store credit
Approved returns are issued as store credit for the full purchase price of the item, or exchanged for another item or size. If the new item costs more, you pay the difference; if it costs less, the difference is issued as store credit. We do not issue refunds to the original payment method for returns.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email support@buyiced.com within 14 days of delivery with your order number and photos. We will replace the item or issue store credit, and we will reimburse your return shipping cost in store credit.
Orders that do not arrive
If your tracking shows no movement or your order has not arrived within the estimated delivery time, email support@buyiced.com. We will investigate with the carrier and resolve it with a replacement or, if a replacement is not possible, a refund.
Cancellations
Orders are processed shortly after they are placed and cannot be canceled or changed once submitted. Please review your order carefully before checkout.
Items not eligible for return
Items that have been worn, damaged after delivery, altered or resized, or returned without their original packaging.
Shipping Protection
Orders that include Shipping Protection are covered if the package is lost or arrives damaged in transit: if the carrier confirms the package as lost, or you send us photos of the damage within 7 days of delivery, we will reship the item or refund it. Shipping Protection is optional and is not insurance.